Live Remote Assistance Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our IT Dept can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. How to Get Support: A member of our IT Dept will talk with you first to determine the nature of the problem. Our support hours are Monday thru Friday - 8:30 to 5:00                  Phone:  800-575-2657 How It Works:     Step 1:  Once you are on the phone with a member of our IT Dept, you will be directed back to this page to initiate the screen-sharing session. Complete the fields below, select your support representative from the drop-down menu and click the Click Here button. Step 2:  You are prompted to download a small virus-free plug-in. Step 3:  With your permission, your support representative can view your screen and share control of your mouse and keyboard. Step 4:  You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. Name: Company: Click button below to start a demo.